Quality driven people exceed expectations in precision and detail orientation. They complete tasks correctly and ensure a high level of quality. This can be driven by honesty and trust to deliver as expected, at a high level, at all times. Quality means that compromise is not an option.
At work, this attention to detail and precision can increase brand loyalty by ensuring that products and services are completed at a high level to exceed customer expectations. Putting forward a high-quality product or service and maintaining it, leads to brand recognition like Apple.
Quality is often linked to a specific process or object, continuous improvement is driven from the motivation to deliver quality. Creating an environment where individuals are supported to deliver quality, means creating KPIs that measure quality over efficiency and speed. One is not mutually exclusive over the other but quality must come first.
What does a higher score mean?
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You are quality driven, striving to deliver superior products and services, paying attention to the details and unwilling to compromise that quality for any motivation. You are known for delivering quality and are trusted to do so.
What does a lower score mean?
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You are not quality driven, sacrificing detail, or brand, in favour of efficiencies, cost savings, or revenue gains.
To nurture your Quality drive:
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Pay attention to detail, put yourself in the customer’s shoes, what would surprise and delight them about your product or service, strive to deliver at that level of expectations. Endeavor to complete your tasks accurately and to the highest level, you can. Be honest when you need support and deliver to the best of your ability.
Use this checklist for self-evaluation
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Do you deliver services or products even when partially complete?
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Do you check and double check your work to ensure it exceeds expectations?
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Does your workplace encourage quality work?
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Are you measured on quality or productivity?
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Do you work for a brand recognised for quality?
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Does your work strive for continuous improvement?
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