Client focus is all about achieving excellence in customer satisfaction. It is
putting clients needs first and foremost throughout an organization. Keeping the
client top of mind when developing processes, or creating products and services.
This kind of focus on the customer can be a strong contributor to business
success because it allows the company to only focus on the priorities and
eliminate any inefficiencies or unproductive work or roles that do not serve the
Understanding the needs, interests, and wishes of your client is the crucial
challenge and the best method to understand that is to get to the root cause, and
to define, the customer problem and then strive to solve that problem for them,
thereby anticipating and meeting their needs.