Communication can be verbal, non-verbal, or written and all forms are important
to effective communication. Communication is usual a two-way process, including a
sender and a receiver; listening and receiving is just as important in
communication as sending your message and motivating a response.
Bear in mind that what you wish to convey in your message is not always what will
be received by the receiver, as they place their own meaning and perception on
your message. Nonverbal communication, or body language, can also be more
revealing than verbal communication. Actions and gestures, combined with facial
expressions transmit messages of their own, so even silence can transmit its own
message.
Communication in the workplace is significant for performing basic functions of
management and for functioning within a team. Whether planning, organizing, or
leading, communication is the thread that helps you and your managers perform
roles and responsibilities.
What does a higher score mean?
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You are a communicator, taking care to ensure you communicate your messages
clearly and that your audience understands you. When listening you are likely to
pay attention to nonverbal cues, clarifying, asking questions and reiterating key
messages.
What does a lower score mean?
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You are not a strong communicator and find it difficult not to impose your own
perspective on messages that are communicated with you. You may give away your
inconsistent messages through your nonverbal cues.
To nurture your communicative:
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Pay attention to posture when communicating with others, avoid slouching, folding
your arms, or rolling your eyes! Maintain eye contact to instill trust and then
move into the verbal communication. Communicate by engaging your audience,
reiterating key takeaways, answering questions for clarification, and using clear
language.
Use this checklist for self-evaluation
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Do you match your verbal and nonverbal communication?
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Are you familiar with how your nonverbal communication is perceived?
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Do you rely on visual aids when presenting?
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Or do you communicate your message through clear verbal communication?
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Do you ask for feedback or clarification?
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Are you an effective listener? Do you provide thoughtful answers or responses?
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Do you ask questions when you don’t understand something?
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Do you get to know your audience before communicating with them?
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Are you aware of the good communicators in your organisation who you can learn
from?
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