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How to look busy

Essential careers advice for any workplace, courtesy of Matthew Reeves
Student life
Off campus

Whether it's investment banking, accountancy, consultancy, or some other industry, here is how I imagine the working environments of the City to be: everyone has four monitors, two desk phones, three mobile phones, and a couple of bat phones providing them with direct connections to presidents, premiers and key members of Fathers for Justice.

In this world I'm busier than an Abra-Kebab-Ra parked nocturnally opposite a Tiger Tiger, and I'm seriously considering making a spreadsheet to work out what combination of ProPlus, coffee and amphetamines will keep me with the peloton.

In reality, as a graduate I found myself located in a regional wing of an accountancy firm, in a city with a flourishing core, but a low-key attitude to work. My firm just didn't seem to be the finely-tuned, optimally-structured unit I'd been promised, so I moved.

The next company was the same. It was all more pedalo than peloton. Where was the throng, the buzz, the no-two-day-the-same that the recruitment videos proclaimed? And why did everyone only have one phone?

One consolation was that we had one of those systems where everyone had an "Aunty", or a "Buddy", or an "Uncle", or some other person with a cringe-inducing moniker. I was paired with George, a cheery-looking man who I realised was the type who could dislike anything with such unrelenting and pinpoint ferocity that, if properly captured, it could solve the world's energy problems. George (last name removed because I forgot it) was also the world's best buddy.

He gave me a 12-week course on how to look busy and purposeful. Over instant messaging, literally facing each other but never looking up from our screens, I got a valuable workplace education.

First, he taught, always be occupied. Occupied people type. Not-busy people use a mouse. Where do you type? Instant messaging of course! To the other bored employees. George's top tip: people using instant messaging, like those using Facebook Chat, have a giveaway typing sound. Imagine it. Tap-tap-tap-ENTER-pause. Tap-tap-tap-ENTER-pause.

This is all wrong. George taught me the notepad technique: type a message, send it, flip to Notepad, write out the words to a song that's in your head, or just garbage. Then, and only then, pause. Obsessive? Perhaps. But did I see my boss give another graduate a dressing-down because he sensed their IM overuse? Most certainly.

But here is George's golden rule that anyone who needs to look more busy than they are must master: always have an answer to "What are you working on?" loaded and in the chamber. According to George, there's a system for answering. "1) Untruth. 2) Ask for confirmation. 3) Laugh, and 4) offer of goodwill". It's known as the "U-CLOG", an acronym he failed to popularise.

At some point in your future, your boss will ask, "Have you got much bandwidth?" - a monstrosity of a phrase intended to make delegating seem cutting-edge, but which actually just comes across all Y2K. All you have to do is U-CLOG them. 1) "Sorry, I was just dealing with some payroll cock-up from HR." 2) "You know what they're like." 3) (laugh), and 4) "Can I help with something?"

It's a beautiful way to enable you to complete tasks at a truly testudine pace that should be cherished. Though, as I later learnt, George didn't invent U-CLOG - he was way too lazy for that.

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